At ecogrshopeo, we are committed to ensuring your satisfaction with our decor concepts and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
Our decor concepts are provided as digital design packages. Due to the digital nature of our products, all sales are considered final once the concept package has been delivered. However, we understand that circumstances may arise, and we are committed to working with you to address any concerns.
Refund requests must be submitted within 14 days of purchase. To be eligible for a refund, you must:
We will review each request on a case-by-case basis and respond within 5 business days.
The following are not eligible for refunds:
If your refund is approved, we will process it to your original method of payment. You will receive the credit within 10 business days, depending on your card issuer's policies.
To initiate a return or refund request, please contact us at:
Email: team@ecogrshopeo.world
Phone: +1 (705) 575-4806
Address: 826 Queen St E, Sault Ste. Marie, ON P6A 2B2, Canada